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Returns & Refunds

Returns

If you have a change of mind with your online purchase that's ok as we are happy to offer a return and refund service. 

Please call 0800 526 376 or email returns@jands.co.nz within 72 hours of receiving the order and advise what you would like to return.  Jands will provide you with a RA number to include with the return.  Please make sure the return is back here within seven (7) working days.

Goods must be in original condition with their original packaging and be accompanied by a valid invoice.

If all of the above are met we will provide a refund less any freight and less a 5% re-stocking fee.

 

Refunds

Refunds will always be issued at the discretion of Jands Ltd.

Refunds will normally be processed within two (2) working days of the order being received here at the Jands warehouse.

 

Cancellations

If you need to cancel your order please call 0800 526 376 as soon as possible. 

If the order has not been picked up by the courier we are happy to cancel the order and refund the total order amount.  The refund will be processed within two (2) working days of the order being placed.

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